Privacy Policy

Trionyx India Private Limited (“Trionyx”, “we”, “us”, or “our”) engineers and supplies advanced surface protection coatings, specialty ceramic formulations, borophene surface treatments, and precision automotive care chemistries across India.

This Privacy Policy articulates our transparent principles and operational practices regarding the collection, safeguarding, utilization, and disclosure of information gathered through our public website (trionyxindia.vercel.app / trionyx.in), our authorized dealer portal, commercial enquiry channels, and public warranty verification services.

We operate under a strict principle of data minimization: we collect only information that is functionally essential to verify product authenticity, process authorized commercial transactions, service dealer accounts, and fulfill professional trade communications.

The types of information processed depend directly upon your interaction with our digital platforms:

• Trade & Customer Enquiries: When you initiate contact regarding product formulations, dealer partnerships, or distribution networks, we collect your full name, business or detailing studio name, contact telephone number, corporate email address, operating city, state, territory, and submitted message.
• Authorized Dealer Credentials: For verified dealership accounts, we record registered legal entity names, proprietor or designated director details, verified business phone numbers, operational addresses, tax identifiers (GSTIN), and authentication credentials.
• Discrete Product Identifiers: When verifying or registering a factory warranty, we process the discrete physical Serial Number printed on the product packaging, along with the certified installation milestone date and the servicing authorized dealer identifier.
• Technical Telemetry: Standard network request telemetry generated automatically during server interactions, including internet protocol (IP) addresses, browser user-agent headers, and temporary session identifiers required for anti-abuse rate limiting and server diagnostic security.

Trionyx does not collect personal biometric data, consumer financial credit profiles, or sensitive personal categories through our digital platform.

We collect information directly from you or through verified operational interactions:

• Direct Submissions: Information provided voluntarily through our public Contact form, Dealer Access applications, or customer support communication channels.
• Authorized Detailing Network: Information recorded when an authorized Trionyx detailing studio registers a physical coating installation and logs an active product warranty card.
• Platform Interactions: Technical telemetry captured automatically when you navigate pages, submit queries, or query the public warranty verification engine.

Information collected by Trionyx is deployed exclusively for legitimate, defined operational and commercial purposes:

• Trade Communication: Evaluating and responding promptly to distribution inquiries, dealership onboarding requests, and technical formulation inquiries.
• Dealership Administration: Authenticating studio access, processing stock allocations, verifying inventory movements, and coordinating logistics with territorial distributors.
• Warranty Administration: Maintaining the permanent serial-number registry to validate genuine factory coatings, calculate term expirations, and enable customer self-service verification.
• System Security & Fraud Prevention: Enforcing rate-limiting thresholds (e.g. public serial lookup safeguards), mitigating automated bot scraping, and preserving platform availability.
• Statutory Compliance: Satisfying mandatory accounting, taxation (GST compliance), and commercial record-keeping standards under Indian law.

The Trionyx Dealer Portal is a private, authenticated workspace restricted exclusively to contracted detailing studios, certified applicators, and regional distribution partners.

Information maintained within this environment includes business contact details, serial assignment ledgers, commercial support tickets, and warranty registration history. Access is strictly authenticated via cryptographically hashed credentials and secured HTTP-only session tokens. Commercial operational records within the dealer portal are governed jointly by this Privacy Policy and individual dealership distribution contracts.

When you submit an enquiry via our website, your information is transmitted over encrypted channels directly to our central operational repository. We do not maintain public directories of enquiry submitters.

Enquiry records are reviewed by designated Trionyx commercial personnel. We never license, rent, monetize, or sell contact enquiry details to third-party telemarketing agencies or promotional lists.

The Trionyx warranty verification engine is intentionally engineered with privacy-by-design principles:

• Serial-Centric Model: Warranty records are linked directly to unique physical packaging Serial Numbers, rather than assembling centralized consumer surveillance profiles.
• Strict Sanitization on Public Verification: The public lookup tool at /warranty displays only product name, serial number, installation date, warranty expiration date, and servicing dealer.
• No Private Data Leakage: Customer personal addresses, phone numbers, vehicle registration numbers, wholesale unit costs, and distributor commercial margins are strictly barred from public display.
• Lookup Protection: Public checks are rate-limited per IP address to prevent brute-force serial scanning.

Trionyx minimizes cookie usage. We utilize strictly necessary session cookies essential for dealer authentication, security tokens, and system preference detection.

We do not deploy cross-site advertising trackers or behavioral targeting pixels. For an exhaustive description of our technical cookie framework, please consult our dedicated Cookie Policy.

Trionyx does not trade, sell, or disclose information to outside entities except under clearly delimited circumstances:

• Certified Channel Partners: If an enquiry originates in an authorized distributor’s exclusive territory, relevant trade contact information may be shared to coordinate fulfillment and local technical support.
• Infrastructure Service Providers: Trusted enterprise service providers (such as secure cloud hosting facilities and database providers) operating under strict contractual obligations of confidentiality and data protection.
• Legal & Regulatory Mandate: Where required by applicable Indian law, valid judicial subpoena, or regulatory directive to protect legal rights, prevent fraudulent activity, or ensure safety.

We retain operational data only for periods reasonable and necessary to fulfill the purposes set out in this Policy:

• Warranty Records: Retained for the full duration of the active factory warranty term plus an administrative archival window to support audits and product traceability.
• Dealer Account Data: Maintained for the active duration of commercial dealership agreements and applicable statutory tax and accounting retention horizons.
• General Enquiries: Maintained for periods necessary to conclude business correspondence and resolve follow-up inquiries.

Trionyx implements rigorous technical and organizational measures to safeguard data against unauthorized access, alteration, disclosure, or destruction:

• Transport Layer Security (TLS 1.3) encryption for all web and API data transmissions.
• Cryptographically salted and hashed authentication credentials using modern hashing algorithms.
• Role-based access control (RBAC) ensuring internal staff access data solely on a verified need-to-know basis.
• Immutable operational audit logs recording administrative modifications, status adjustments, and warranty revocations.

You possess reasonable control over your contact information:

• Review & Correction: You may request the review, update, or correction of your business contact information by contacting our administrative team.
• Dealer Profile Updates: Authorized dealers may update operational studio addresses and contact numbers directly through the Dealer Portal or via their assigned distributor representative.
• Communications Opt-Out: You may opt out of non-essential trade announcements at any time by submitting a written request to our contact address.

Our platform may reference external resources, certification bodies, or mapping tools for geographic convenience. Trionyx exercises no operational control over external websites, and this Privacy Policy does not govern third-party platforms. We recommend reviewing the privacy notices of any external site you visit.

We may update this Privacy Policy from time to time to reflect operational modifications, technological advancements, or evolving legal requirements.

When modifications occur, the revised date at the top of this document will be updated. Significant operational changes will be communicated directly through authorized dealer channels where appropriate.

For questions, concerns, or requests regarding this Privacy Policy or our operational data handling, please contact our compliance desk: